Privacy Policy

How Galaxy Hospital collects, uses, and protects your information.

Last updated: [Add publish date]

This page is a standard privacy-policy template structured for a hospital website. The specific operational details in brackets were not included in the provided files. Please complete the bracketed sections and have this policy reviewed by a qualified legal professional before publishing.

1. Introduction

Galaxy Hospital ("we", "us", "our"), located at West of Chandni Chowk, Motihari Road, NH-28, Bairiya Railway (Opposite Gumti No. 106), Near Housing Board, Four Lane, Muzaffarpur, Bihar – 842001, is committed to protecting the privacy of our patients, website visitors, and their families. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

Contact details you submit through our appointment form, contact form, or newsletter signup (name, phone number, email, preferred department/date).
Medical and health information you or your treating doctor provide during consultation, diagnosis, and treatment at the hospital.
Insurance and PM-JAY/Ayushman Bharat details submitted for cashless processing.
Basic website usage data (pages visited, browser type) collected automatically — [confirm whether analytics/cookies are in use].

3. How We Use Your Information

To schedule and confirm appointments and respond to enquiries.
To provide medical care and maintain accurate treatment records.
To process insurance, TPA, and PM-JAY/Ayushman Bharat claims.
To communicate appointment reminders and hospital updates, where you have consented (e.g., via the WhatsApp or Call buttons on this site).

4. How We Protect Your Information

We take reasonable administrative and technical measures to protect patient records and personal data from unauthorised access, loss, or misuse. [Add specific data-security measures — e.g., access controls, record storage practices — once confirmed.]

5. Sharing of Information

We do not sell personal information. Medical and personal data may be shared with treating doctors, empanelled insurance/TPA partners, and government authorities (such as for PM-JAY verification) strictly as needed to provide care or process a claim, or as required by law.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable medical record-keeping laws. Contact us using the details below.

7. Data Retention

[Add the hospital's medical record retention period — this is typically governed by applicable Indian medical council / clinical establishment regulations.]

8. Contact Us

For privacy-related questions, contact us at care@galaxyhospital.in or call 8002822826. [Add a designated Grievance Officer name/contact if required under applicable law.]